Let’s Talk! A New Customer Service Solution for APS

Atlanta Public Schools (APS) has launched a new online customer service tool called Let’s Talk! The tool is designed to make it easier for the public to connect and engage with APS, ask questions, offer feedback, or share ideas. Let’s Talk! can be conveniently accessed through the District’s website at http://www.atlantapublicschools.us or through the APS Mobile App using your smartphone, tablet or other mobile device.

You can download the APS mobile app from your Google or Apple store. Just search for “Atlanta Public Schools.”

Once in Let’s Talk!, the public can choose from a number of APS topic areas, including transportation, safety and security, school nutrition, facilities, Go Teams, individual schools, special education, human resources, Board of Education, general inquiries and much more! Just submit your question, comment or suggestion to APS.

In addition to providing an additional opportunity for the public to engage with APS, Let’s Talk! will help APS see the kinds of questions being asked districtwide. It will also create a consistent customer service experience for the public by streamlining customer service efforts within APS, preventing duplication and providing a seamless and timely response to the customer.

Listening and engaging with the community and using online tools like Let’s Talk is a key part of the District’s journey toward becoming a high-performingschool district where students love to learn, educators inspire, families engage, and the community trusts the system.

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